If you're dissatisfied with a business transaction, whether the company is accredited with the Better Business Bureau (BBB) or not, you can file a complaint through your local BBB. The BBB recommends that a consumer try to resolve his or her complaint directly with the local business before filing a complaint.
If you're dissatisfied with a business transaction, whether the company is accredited with the Better Business Bureau (BBB) or not, you can file a complaint through your local BBB. The BBB recommends that a consumer try to resolve his or her complaint directly with the local business before filing a complaint. But if that fails, the BBB promises to do its best to help both sides come to a quick and fair resolution. BBBs claim to resolve 70 percent of the complaints they receive.Better Business Bureaus are most effective at resolving a complaint when it falls into one of the following categories. Employment practices.
Discrimination or violation of Constitutional rights. The quality of health care or legal services. Debt collection.
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Cases that had previously involved litigationsource: When a Better Business Bureau receives a consumer complaint, it may decide the complaint is unfair or excessive and refuse to forward it to the company. It also may close a complaint if it decides that a business has done its best to resolve an issue, even though the consumer remains unsatisfied.A Better Business Bureau is a private entity, not a government agency. Therefore it has no legal power to force anyone to comply with its complaint resolution process. The only reason a company responds to a Better Business Bureau is to maintain a good reliability report. If a business doesn't appreciate the value of these reports, it may choose to ignore the complaint altogether.You can file a complaint with your local BBB over the phone or in writing, but the recommended way is to use the online complaint system. Every local BBB Web site has an online complaint form. When filling out the online complaint form, you'll be asked for information about yourself and details about your grievance - BBBs don't accept anonymous complaints.If the complaint meets BBB guidelines, it will be forwarded to the business within one to five days.
Each BBB has its own timeline, but generally the business is given a fixed time period to respond, and the consumer is notified of the response. The consumer then has 10 days to make a rebuttal. If not, the case is closed.For particularly complex complaints, Better Business Bureaus offer dispute resolution services - for a fee - that can include mediation and binding third-party arbitration.Better Business Bureaus offer a separate complaint system for car warranty and lemon law disputes called 'BBB Auto Line.' Certain car manufacturers have signed up for the program, which enables the BBB to act as a mediator to facilitate speedy resolutions of warranty disputes. If an agreement can't be reached through a mediated conference call, then the BBB will arrange for an informal settlement hearing.Finally, let's look at some of the biggest complaints against BBBs themselves. 10 Worst OffendersThe following industries received the most complaints through United States and Canadian BBBs in 2007:1. Cell phone services and equipment - 33,643 complaints2.
Auto dealers - new cars - 25,236 complaints3. Internet shopping - 18,980 complaints4. Banks - 18,272 complaints5. Cable and satellite TV - 17,072 complaints6. Collection agencies - 14,579 complaints7. Internet services - 14,350 complaints8.
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Retail furniture - 14,009 complaints9. Telephone companies - 11,938 complaints10.
Auto dealers - used cars -11,291 complaintssource:.
Mediation #98765698After I cancelled further delivery of a cosmetic product, the company withdrew a payment from my bank account. I called the company that same day to request a refund and to remind them that I had cancelled three months ago. I was told I would be refunded within 48 hours, but after a week I still had not received my refund. I filed a complaint with Business Consumer Alliance and the matter was successfully resolved to my satisfaction. I did receive a full refund and there was a second charge that was also removed.
My wife's membership was also cancelled. Thanks for your assistance with this matter. I feel strongly that your involvement definitely sped up this process and I’m grateful for your help.LouMilton, FLLou M.FL, 32570.